Chipotle Cheating Customers One Penny At A Time

Chipotle Cheating Customers One Penny At A Time


According to reports, at leasone major restaurant chain is apparently “round up” your bill.

Chipotle locations around the country have been doing just that. A few confused New Jersey residents were caught off guard recently when they noticed their checks were rounded up to the nearest even amount.

According to a report filed by The Star-Ledger‘s Karen Price Mueller, Chipotle’s busiest markets — such as New York City and New Jersey — round down or up bills depending where the coin falls nearest to a nickel.

Jayson Greenberg, a West Caldwell, N.J., Chipotle customer, noticed last month that his receipts didn’t add up and confronted a manager about it, he told the Star Ledger.

“He said, ‘Oh, it’s a computer program. It is just rounding numbers. It takes a little from certain receipts and gives a little to others. What do you want? A few pennies?’”

A spokesperson for Chipotle told the Star-Ledger says the practice is simply a matter of logistics to avoid lines and confusion.

“The idea is simply to limit the possible combinations of change on cash transactions to keep the lines moving quickly in high volume areas,” spokesman Chris Arnold tells the newspaper. “It was never our intention to have a policy that was confusing or misleading,” he told NJ.com.

He also tell the New York Times that Chipotle does not profit from the practice.

As of August 1, Chipotle locations in New Jersey will no longer be rounding up, only down, a spokesperson told Consumerist.

Still, there is debate as to whether it could simply be more convenient to avoid small change altogether with the round-up method.

Rounding up isn’t exactly a new practice, as the New York Times explains.

Canada already did away with their penny in March. Perhaps for the U.S., rounding down and up the next logical step?