Papa John’s Racial Call
In the city of Sanford, Florida, it seems the local Papa John’s delivers more than pizza. They deliver racial slurs as well. A customer received a voice mail from his driver in which the driver dropped several ‘N’ bombs and mocked the tip he received.
Last Sunday, an African American customer ordered pizza delivery from his local Papa John’s. He and his wife gave the driver a five dollar tip, a tip that was 21% of the sale. Higher than the national average of tipping.
On the way back to the store, the driver accidentally dialed the customer. Unknown to the driver, the call went to the customer’s voice mail and recorded everything he said. The driver and his co-worker laughed about the tip he received and proceeded to use racial slurs against the customer. Further into the voice mail, the driver and co-worker made up a song using more racial slurs and profanity.
The customer posted a video to YouTube showing the call times and telephone number of the driver. He also played the voicemail he received from the driver. The video went viral quickly with plenty of outraged viewers.
He detailed his shock and disgust in the video’s description:
This is highly offensive, derogatory, and ignorant. I am appalled that there were no managers or supervisors (the managers and/ supervisors may even be the ones speaking throughout the recording…who knows) from stopping this kind of conversation in the work place. Everybody has a right to their opinions, however, there is a time and place to express them. As an African-American in this community and also someone who has always tipped their Delivery Drivers 21%+, I am disgusted entirely by this conversation. Instead of focusing on “better ingredients” and “better pizza”, they should prioritize “better integrity” and “better people” on the top of their “to-do list.”
Papa John’s quickly terminated the two employees. John Schnatter issued a public apology, to both the family and general public. Schnatter stated that this incident does not reflect his company’s ethnics and apologized for any pain this may have caused the family.
Schnatter published an apology on the company’s Facebook page:
Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants. Their thinking and actions defy both my personal and the company’s values, and everything for which this company stands. The employees responsible for this absolutely unacceptable behavior were immediately terminated.
My heartfelt apology goes out to the customer involved, his family, and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company.
Thank you for your important comments. I have personally reached out to our customer to share my own thoughts and offer my deepest apology
The unidentified customer released his own statement in the description of the video, since removed from YouTube (though plenty of copies remain):
As an African-American in this community and also someone who has always tipped their Delivery Drivers 21 percent, I am disgusted entirely by this conversation. Instead of focusing on ‘better ingredients’ and ‘better pizza,’ they should prioritize ‘better integrity’ and ‘better people’ on the top of their ‘to-do list.
This isn’t the Pizza joints first time apologizing for a racist employee: Just last year, the company fired an individual responsible for addressing an Asian-American customer as “Lady Chink Eyes” on her receipt.
you can listen to below.