King sued the company in March 2014 and the cable giant still placed 74 more calls.
A judge ruled that the calls were were “particularly egregious violations” and fined the company triple the typical $500 fine for calling after a person requests a company not call again.
While Time Warner argued that they were unaware King ever asked to be on the company’s “do not call list,” Hellerstein determined “there is no doubt King made this revocation.” He wrote that the company “could not be bothered” to update King’s information, even after she filed suit against TWC in March of 2014.
“A responsible business in TWC’s position might have dispatched a live agent to reach out to Luiz Perez after the IVR (interactive voice response) failed to reach him the first several times,” Hellerstein wrote. “The responsible company will reduce its exposure dramatically by taking proactive steps to mitigate damages, while its competitor, who unthinkingly robo-dials the same person hundreds of times over many months without pausing to wonder why it cannot reach him, cannot complain about much higher liability.”
Speaking to the Washington Post Tuesday, King’s lawyer, Sergei Lemberg, said that his client is happy her fight against robocalls paid off, adding that they “make people’s lives miserable.”
“Millions of U.S. consumers get robocalls. Only a few of them take it a step forward and get a lawyer,” Lemberg told Mercury News.