Samsung will reduce the charging capacity of the batteries of its new Galaxy Note 7 to reduce the risk of explosion of these defective phones in the heart of a global trade dispute.
The South Korean giant has suspended September 2 the sale of its “PHABLET” lighthouse (denoting the range of phones halfway between phone and tablet) due to the explosion of some batteries during loading.
He announced the recall of 2.5 million terminals to be exchanged in one of the largest commercial side of its history.
Samsung has offered Wednesday a half-page in major South Korean newspapers to announce an update of the Galaxy Note 7 software will limit to 60% the charging capacity of the batteries in question.
This is designed to prevent overheating of the battery, and thus the explosion. This measure does not constitute less downgrading of what was supposed to be the Roll’s the Samsung phone.
“We give priority to consumer safety, but we apologize for the inconvenience,” merges the world’s largest phone manufacturer.
This update will be done automatically on 20 September. The day before, Samsung will theoretically started replacing Galaxy Note 7.
The group invited users to make their “PHABLET” in exchange for a temporary phone, the time that a new Note 7 they be given.
But many users were reluctant to discuss their brand new Note 7 against a less efficient terminal, even risking an explosion.
A Samsung spokesman said the group was considering a similar procedure for customers outside of South Korea.
Since the case broke, users worldwide have posted pictures of their latest phone cry totally charred, saying he had suddenly caught fire.
Faced with these incidents, many airlines and authorities of aviation safety in countries like the US, Australia, Canada, Japan, Indonesia and India have called for banning the use of Galaxy Note 7 on planes.
On Friday, the US Commission of Consumer Protection (CPSC) has called on all owners of this device to completely stop to use.
This case is a slap to the South Korean group to cope with the fierce competition of the US Apple in the top of the basket, and Chinese manufacturers like Huawei in the low end.